Diversified Benefit Services, Inc. (DBS) is a Wisconsin based, industry leading third party administrator (TPA) established in 1987.  We have hundreds of clients of all sizes located across the country. We provide comprehensive plan design and reimbursement strategies as well as communication and enrollment solutions for FSAs, HRAs, HSAs, COBRA, Tribal Member Benefits and other customized programs. Our services are supported by a robust proprietary software administration system and a knowledgeable customer-focused professional staff.

COBRA Administration

1. Responsible for overall administration of COBRA benefits for assigned clients.
2. Maintain a strong working knowledge of COBRA and stay current with law and regulatory changes.
3. Ensure compliance with COBRA regulations.
4. Communicate directly with clients, beneficiaries and brokers by phone ad through email regarding COBRA; including enrollments, notices, coverages, terminations, reporting and premium payments.
5. Provide a high level of customer service to all clients and beneficiaries, including timely, knowledgeable and professional responses to all inquiries via phone, mail and e-mail.
6. Possess a strong working knowledge of software systems.
7. Responsible for new client set-ups, annual renewals, timely processing of qualifying events and coverage changes as they occur.
8. Generate accurate and timely client reports.
9. Work directly with all departments within the company to ensure client requests are met and a high level of service is consistently provided.
10. Other duties as required by supervisor.

Compliance

Required Work Skills

1. Experience in a benefits, insurance or human resource environment.  Prior COBRA experience a plus.
2. Professional written and verbal communication skills.
3. Computer competency and ability to quickly learn various software programs.  Proficient data entry and keyboarding skills.
4. Strong time management, problem solving and organizational skills in a deadline driven environment. 
5. Demonstrate meticulous attention to detail.
6. Ability to handle multiple assignments efficiently and accurately while meeting strict deadlines.
7. Able to handle information on a confidential business appropriate need to know basis.
8. Possess basic math/accounting competencies required within position.
9. Assertive in obtaining information needed to perform job functions in a timely manner.
10. Able to work in a varied, fast-paced, changing environment ad accept change positively.