STATUS (full/part):


Lutheran Social Services of WI and Upper MI

Human Capital Generalist

Nonprofit / Social Services

6737 W. Washington St., West Allis, WI


$50,000 to $58,000 annually


When you choose a career with Lutheran Social Services (LSS) of Wisconsin and Upper Michigan, you give of yourself – of your heart and of your soul – to improve lives and ultimately to change lives. And at the end of the day, that feels pretty good!

We touch more than 39,000 lives a year

For most people, a job is a job – something you do for a paycheck. However, those who join our mission at LSS, do so because they’re not satisfied with just a paycheck from a less-than-meaningful career. With over 800 employees throughout Wisconsin and Upper Michigan, we helped over 39,500 individuals in 2018, 91% of whom reported we improved the quality of their life.

When you choose us, your work will revolve around meaningful endeavors like finding meals for someone who hasn’t eaten lately, treatment for someone who’s struggling with addiction, support for people with disabilities, housing for someone who’s homeless, finding clothing for a foster child or creating forever families through adoption.

In turn, we support you!

A career at LSS comes with many benefits – vacation, health insurance, retirement plan, life insurance, optional protection benefits and many other perks that support your overall life and future as our valued employee.


Lutheran Social Services of Wisconsin and Upper Michigan is currently seeking a Human Capital Generalist to join our team. The Generalist will be responsible for providing support to leaders and colleagues regarding employee relations, compensation, training, leaves of absence, workers compensation, unemployment and retention. The position will primarily work remotely with in office meetings at least twice monthly after training period is complete. Training is expected to be done in person out of the West Allis office. Remote workers must live in Wisconsin.


This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

  • As a member of the Human Capital Services team, the HC Generalist provides Management with input or may be directly involved in the development of human capital policy, procedures or guidelines pertaining to any human capital related matter. The Human Capital Generalist serves as a key partner between the business units and HC team.
  • Assists in the development of HC processes and strives to balance the needs of the business unit and the overall organization.  This position reports to the Human Capital Manager to ensure consistent application of Human Capital best practices as well as consistent interpretation and application of Agency policies and procedures.
  • Supports organization management with employee relations issues for assigned business unit ensuring standard approach in handling employee matters that come up.  Responsible for interpreting and guiding others on LSS Employee Handbook and any other organizational policy, procedure and guidelines.  The Generalist will work with other HC staff on issues as appropriate including benefits, payroll and recruitment related matters.
  • Trains and /or educates leaders and employees on employment law, LSS policies, and other HC topics. 
  • Responsible for the execution of the performance management and performance review process for assigned business unit.
  • Partners with recruitment team and business unit leadership as necessary to ensure consistent approach in handling recruitment and onboarding matters.
  • The Generalist provides input for employee engagement, survey design, and strategies to increase retention of staff.
  • Runs various reports and analyzes data as needed including turnover, salary summaries, etc.
  • Administer employee leaves, work comp claims and unemployment claims. Answer any related questions and attend hearings as needed. Work with employees on reasonable accommodation requests.
  • Other duties and special projects as assigned. 


  • Must comply with agency and departmental policies and regulations
  • Must relate to individuals and families of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity.
  • Must support the Mission, Vision and Values of the Agency.



  • Public Service Loan Forgiveness (PSLF)
    • By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
    • Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.
  • Medical/Dental/Vision Insurance
  • Flex Spending for Dependent & Health Care
  • Mileage reimbursement
  • Paid Time Off
  • 10 Paid Holidays
  • Ability to Contribute to 403B
  • LSS makes annual raises a priority for employees
  • Employee Assistance Program
  • Service Awards and Recognition



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


  • Bachelor’s degree required, preferably in Human Resources, business, or other related field required.
  • Minimum 2 years of related HC generalist or closely related experience required. PHR or SPHR certification is strongly preferred. 
  • Understanding of compliance, labor laws and regulations critical for this role.
  • Experience with significant employee relations, performance management and process improvement required. 
  • Proven consultative and collaborative skills.
  • Exceptional interpersonal communication and listening skills.
  • Relationship building skills and ability to engage with employees and leaders across the Agency.
  • Ability to diffuse tension during difficult conversations.
  • Critical thinking skills that facilitate complex problem solving.
  • Demonstrated tact and discretion in dealing with confidential / sensitive matters.
  • Proficient with MS Office suite and HRIS.
  • Strong prioritization and time management skills. 
  • Ability to work in a fast paced, and sometimes stressful environment


The incumbent of this position must have a valid driver’s license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.


Ability to communicate both in verbal and written format, effectively and efficiently in job is required. Ability to read and interpret documents such as Agency policy and procedures, legal documents, state regulation and licensing, and employee handbook. Ability to write routine reports and correspondence.  Ability to speak effectively with multiple levels of management and employees of the organization and respond to questions. 


Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training.   

To perform this job successfully, an individual should have knowledge of Human Resource systems; Spreadsheet software and Word Processing software.  Experience with HRIS systems and leveraging the capability of technology to help with process flow and efficiency is preferred.  


The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the worker is regularly required to talk or hear.  The employee frequently is required to stand, walk, and sit and occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  Keyboarding is required for this position.  

The incumbent of this position works in an air-conditioned, office environment.  The incumbent will also be exposed to outdoor weather conditions when traveling on company business.

The noise level in the work environment is usually moderate.  

TRAVEL:  Ability to travel on day trips as required up to 10%.  Some overnight travel may be required. 

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