STATUS (full/part):


Visit Milwaukee

Vice President of Human Resources 

Hospitality and Tourism 

Milwaukee, Wisconsin 53203




Visit Milwaukee creates economic impact and supports a stronger, more inclusive community by promoting the Greater Milwaukee area as a premier tourism destination. Strengthened by Visit Milwaukee’s dynamic convention and leisure marketing initiatives, tourism to Milwaukee contributes $6.018 billion to the local economy, supporting over 43,000 hospitality employees. Visit Milwaukee has over 950 members, including hotels/motels, restaurants, attractions, services, and area businesses. The Wisconsin Center District, whose Baird Center expansion will be complete in May 2024, the city of Wauwatosa, and Potawatomi Casino | Hotel are strategic partners with Visit Milwaukee, providing funding support for conventions and tourism programs. For more information call (800) 554-1448 or visit


The Vice President of Human Resources is responsible for the planning, implementation, management and administration and communication of all HR programs and projects for VISIT Milwaukee.  Functions include, but are not limited to, staffing, employee relations, compensation and benefits, labor relations, safety and employee evaluation and development.  Directs and develops all Human Resource functions and employee benefits administration. Work is performed independently under the general supervision of the President & CEO.


Human Resources

  • Under the direction of the President and CEO and in accordance with the annual budget, administer the salary program. Conduct research, participate in salary surveys, and make recommendations for the compensation program.
  • Administer annual performance review plan. Ensure staff members receive timely and appropriate training and development.
  • Manage the selection and administration of employee benefit plan to include:
      • Insurance benefits, including Health, HRA, Dental, Life & LTD, FSA, and voluntary Aflac options.
      • Serve as plan trustee for company sponsored 401k plan. Ensure all fiduciary duties and reporting requirements are met as they relate to ERISA.
      • Administration of paid time off program.
      • Serve as primary staff contact with insurance agent of record and financial advisor.
      • Implement benefit orientation program. Serve as liaison between staff and providers.
  • Oversee recruitment process in accordance with company policy and EEO requirements. Select qualified candidates, arrange interviews, and perform reference and background checks.  Ensure proper onboarding and training of new hires.
  • Responsible for the administration and security of personnel files.
  • Oversee and manage the payroll system, including processing of bi-weekly payroll. Ensure compliance with federal and state payroll tax laws.  Reconcile monthly and quarterly payroll reports; prepare year-end information for tax reporting.  Train HR Coordinator on payroll input and review work.  
  • Develop, administer and updates the Human Resources Guidelines and related employee policies.
  • Counsel department heads and support staff with regards to personnel incidents, disputes, complaints, and related employment issues.
  • Foster a collaborative team spirit and relationship among all VISIT Milwaukee personnel. Promote a culture of high performance and process improvement with a commitment to quality.
  • Oversee Unique Unites Committee (internal culture), responsible for planning associate functions and building morale
  • Administer the recruitment process, including identifying a diverse set of job boards and hiring resources, posting positions, leveraging social and professional networks to recruit candidates, reviewing applicant materials, maintaining applicant logs, conducting interviews, managing the interview process, and conducting reference checks and employment verifications. Prepares confirmation and rejection letters.
  • Manage and coordinate the onboarding process, including leading new hire orientation sessions, managing training schedules in coordination with department leads, and ensuring all new hire compliance paperwork is complete and HR onboarding process checklist has been fully completed.
  • Resolve employee relations issues to include conflict resolution, harassment investigations, wage complaints, employee disputes, attendance issues and general questions. Coach and advise supervisors on performance and disciplinary issues.
  • Oversee the completion of annual performance appraisals by the management staff.
  • Develop, administer, interpret, and maintain personnel policies, programs, and procedures in accordance with applicable state and federal regulations; Assist with training of supervisors and staff regarding HR policies and procedures. On a pro-active basis, regularly review and update Employee Handbook and applicable policies.
  • Oversee management of confidential personnel files according to federal and state laws and regulations. Perform annual audit of personnel records.  Comply with retention and destruction schedules.
  • Ensure the health and welfare benefit plans are updated and changes are communicated with employees annually.  Assist with benefits administration as needed.
  • Administer compensation plans, maintaining updated position descriptions and performance review processes.  Ensure internal equity and market competitiveness of pay through self-surveys and/or comprehensive studies by outside vendors.
  • Assist management in the termination process, ensure the correct data has been gathered and the organization policies have been followed. Conduct and summarize exit interviews.
  • Maintain job knowledge and familiarity with ever changing employment laws and best practices by participating in educational opportunities and trainings, professional organizations, reading HR and management publications, and maintaining professional networks.
  • Oversee all business insurance policies to ensure adequate coverage and protection of assets and personnel.
  • Assist with employee relations programs and committees. Lead Teamworks Committee.
  • Completes special projects and other duties as assigned by the President & CEO.

Board Administration

Serve as staff liaison to the standing and advisory committees of the Board as requested.




Required education and experience:

  • Bachelor’s degree in Human Resources, Business Administration, Organizational Development or Human Services, or
  • An equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties.
  • Minimum of eight years of prior human resource experience, or experience working within a human resource department with demonstrated familiarity with FLSA, FMLA, and other applicable federal and state labor laws.
  • Experience with human resource functions and familiarity with state and federal employment laws.
  • General knowledge of HRIS.
  • Prior management and supervisory experience.
  • HR Certification a plus.
  • Experience within a non-profit environment or working with Boards of Directors a plus.

Required skills, knowledge and abilities:

  • Advanced experience in MS Office applications and database experience required.  Strong working knowledge of PowerPoint. Familiarity with HRIS systems.
  • Strong working knowledge of MS Outlook. Ability to manage multiple calendars and complex schedules, utilizing advanced Outlook tools in order to manage workflow.
  • Excellent communication skills, both written and verbal. Ability to communicate with C-Suite level executives, with an understanding of political savviness in the business environment.
  • Demonstrated ability to create formal reports, charts/graphs, PowerPoint presentations, and formal business correspondence.
  • Ability to read, analyze, articulate and interpret general business periodicals, laws and regulations, professional journals, and statistical reports.
  • Commitment to quality and accuracy, to include excellent attention to detail and proofreading skills.
  • Demonstrated ability to discreetly handle confidential and sensitive material, and exhibit tact and diplomacy in all communications.
  • Proven skills in leadership, mentoring, and motivating a team with diverse levels of expertise.
  • Exhibits a proactive and anticipatory work style, with demonstrated self-motivation and work ethic.  Ability to work independently and exercise independent judgment.
  • Professional demeanor with excellent interpersonal skills, and an outgoing and hospitality focused personality.
  • Ability to manage multiple tasks simultaneously, set appropriate priorities and accomplish assignments in a thorough and timely fashion.
  • Membership in SHRM or Metro Milwaukee SHRM a plus.
  • Willingness to work evenings and weekends as needed.
  • Ability to travel to attend conferences and trainings as needed.

Physical Requirements:

  • Ability to sit at desk, operate computer keyboard and view computer screen for six to eight hours per day.
  • Must be able to hear and converse via telephone and in person.
  • Must be able to bend and stretch to reach file drawers.
  • May be required to lift boxes and small equipment on occasion up to 30 pounds in weight
  • Travel in personal automobile may be required for company business.

NOTE:  This job description is not intended to be all-inclusive.  Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.


To apply for the Vice President of Human Resources position, please visit our Visit Milwaukee Job Opening Page.

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