Session #1: Preventing and De-Escalating "Crisis Moments" at Work
This presentation will present the “why” of challenging behaviors at work, and will focus on de-escalation skills and practices that will improve worker wellbeing and a more supportive work environment.
Learning Objectives
1. Give an overview to explain why people are more anxious and how anxiety can amplify workplace issues
2. Show how CPI principles, which are grounded in neuroscience research, can help workers understand and better manage workplace violence
3. Provide attendees with an understanding of how to recognize their own signs of dysregulation and quick tactics for getting back to calm.
Meet the Speaker
Susan Driscoll is President and Chief Customer Officer of Crisis Prevention Institute (CPI) and has been with the company since 2017, focusing on growth initiatives, customer insights and global thought leadership. She has extensive experience in both healthcare and higher education training. Founded in 1980 and based in Milwaukee, Wisconsin, CPI is the leading global provider of de-escalation and restrictive intervention training to organizations and workers with a Duty to Care. The training focuses on the Care, Welfare, Safety, and SecuritySM of staff members and the people they serve with evidence-based, trauma-informed crisis prevention approaches.
Session #2: “Straight Talk”: The Modern Leader’s “Fluff-Free” Guide to Confidently Navigating Hard Workplace Conversations
Awkwardness and miscommunication can make even the simplest conversations hard, creating a roadblock to earning trust and achieving successful outcomes between leaders, team members, and coworkers. Gain practical tools to confidently navigate challenging workplace conversations in this fun, interactive virtual workshop.
Learning Objectives
1. Identify the “5 Communication Pitfalls” that keep you from successfully leading hard workplace conversations.
2. Discover five alternative methods to effectively communicate and limit misunderstanding when speaking with coworkers or team members.
3. Apply session strategies in breakout groups to solidify communication confidence.
Meet the Speaker
Dr. Kathryn Preston is an energetic TEDx speaker, corporate leadership strategist, and workplace communications consultant who
speaks, trains, and publishes on team dynamics across the United States. Describing herself as both a “chronic question-asker” and “fluff-averse communicator,” she is most intrigued by the complexity of underlying, nuanced reasons that propagate leadership and communication challenges, focusing her work on their discovery.
All sessions are pending HRCI & SHRM Certification. Stay Tuned!
